Many of our customers prefer to focus their people to keep business operations moving. They learn to effectively utilize their IAM systems to improve efficiency around providing new access, automating processes, resetting passwords, supporting audit requests and many other valuable uses.
As a result, PathMaker Group often provides the resources to support back-end system operations, troubleshooting, key enhancements and other ad-hoc requests and support needs. Establishing a monthly support budget enables a customer to call when needed if problems occur.
In addition, we will review the environment on a regular basis to perform a system health check and recommend applying patches or upgrades as needed.