Start With The End In Mind: Blog #2 – Speed Delivery of Access to Business Users

Speed Delivery of Access to Business Users

(Source: SailPoint Technologies, Inc. Identity and Access Management Buyer’s Guide)

Given the fast-paced and dynamic environment of business today, IT organizations are challenged to keep up with the demand for identity and access management services, and to do so in a compliant manner. Business users cannot wait days or weeks for access to systems required to perform their job duties. Similarly, organizations cannot tolerate huge gaps in deprovisioning access when a user changes positions or is terminated. Changes to user access must be performed in near-real time, while remaining a controlled and auditable process that is visible to the business. The current state of IAM in most organizations makes it almost impossible to provide consistent and effective service levels to the business due to the following challenges:

• Heavy use of disparate manual access request and change processes
• Lack of end-user participation and visibility into identity management processes
• Ad hoc methods for dealing with external identities and their access rights
• Growing number of cloud-based applications that are managed outside of IT
• Help desk staff that is over-burdened with access request and password resets

What organizations need is an easier, more cost-effective way to deliver access to the business. With the right self-service tools, business users can manage their own access, from requesting new accounts or roles to recovering forgotten passwords, using intuitive, business-friendly interfaces. In addition, today’s user provisioning solutions offer easy-to-configure options for automating the entire access lifecycle of a user based on event triggers from authoritative sources — to minimize the need for manual changes. By providing an integrated approach that leverages business-friendly self-service access request tools and automated lifecycle event triggers, identity and access management can streamline the delivery of user access across your organization while continuously enforcing governance rules and compliance policies. It also empowers business users to become an active participant in the identity and access management process, enabling them to manage their own access and passwords while providing them with full visibility into active requests, thereby reducing the workload on help desk and IT operations teams.

Be sure to read blog #3, Increase User Productivity, about implementing technology that reduces the burden of accessing business services.

Visit SailPoint Technologies, Inc. here.

Learn more about PathMaker Group IAM MAP here.